The personal information we collect
We collect certain personal information in order to supply our services to you, for example when you complete and submit the contact form on the Website.
The first type of information we collect is information you voluntarily and knowingly provide, such as your name, address, email address, phone number and any other information you choose to provide to us.
We do not collect personal information that is recognised as sensitive, such as information concerning health, ethnicity or political opinions and do not knowingly collect the personal information of any person under the age of 16. If we discover, or have reason to believe, we are holding sensitive personal information we will delete that information within a reasonable period.
How we use your personal information
We use your personal information in ways that allow us to supply our services to you, for example to respond to any requests or questions you may send us or to send you important messages we feel you should be made aware of, such as a significant change to this policy.
We may also use your personal information to send you emails with communications we feel may be of interest to you. If you decide you no longer want to receive these emails, you can opt out at any time by clicking the ‘unsubscribe’ link available in all these messages. You can also opt out by emailing us at email@example.com with ‘unsubscribe’ in the subject line of your email. Please note that it may take up to 48 hours for your opt out to take effect and bear in mind that if you make a new enquiry to us regarding our services you may be opting back in to receive further email communications from us. We may also use your personal information to promote our services to you through channels such as Google, Twitter and Facebook.
Sharing of your personal information
We may share your personal information with trusted third parties such as certain providers who help us operate our services, for example with tasks such as database storage, campaign management, technical support and marketing activities. These service providers are only able to use your personal information in ways we have instructed them to and will not share your information with any organisation apart from us. We’ll only share personal information with these third parties to the extent necessary for them to provide their services to us and require that they maintain security of this information in a manner consistent with this policy.
We may also have to disclose your personal information to a third party if we’re required to do so by a regulatory body or in order to comply with a legal obligation. We won’t sell, lease or disclose your personal information to any third parties in ways other than described in this policy.
Our legal basis for processing your personal information
We’re required to let you know the legal basis for collecting and using your personal information. These are:
• To provide our services to you in ways you have consented, for example to respond to any enquiries or questions you send to us.
• Where it is in our legitimate interests to do so in order to carry out our usual business activities, for example to send you marketing communications or to generally operate and improve our services.
• To comply with a legal requirement or to perform a contract.
How we safeguard your personal information
We’re fully committed to safeguarding your personal information and will take all reasonable precautions to ensure it is held securely. We follow accepted standards to store and protect the personal information we collect and have put in place appropriate technical and organizational measures to prevent accidental or unauthorised access, use, disclosure, loss, copying, alteration or disposal of the data in our possession.
Although we always take the utmost care to protect your personal information, please be aware that the collection, transmission and storage of information via the Internet can never be completely secure. If we become aware that any personal information we hold has been compromised, we will notify you by email with details of how it occurred, its nature and the steps we’ve taken to restore security of the personal data in our care. We’ll also disclose any such breaches to the relevant authorities as required by applicable data protection laws.
The personal information we hold is stored on secure servers located in the UK, France and Sweden and will be held only for as long as is reasonably necessary to provide our services, for our legitimate business purposes or in order to meet any legal requirements.
Transfers of personal information abroad
In order to deliver our services to you, we sometimes need to share your personal information with parties outside the European Economic Area (EEA). We’ll always ensure that any transfers of this nature are fully compliant with European Union data protection laws governing transfers of personal information outside the EEA, so that your personal information is secure.
Some countries outside the EEA have been recognised by The European Union as having appropriate laws and safeguards protecting personal data, known as Adequate Jurisdictions, so that personal information may be freely transferred to them. The current list of these countries is Andorra, Argentina, Canada (commercial organisations), Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland, Uruguay and the USA (limited to the privacy shield framework). Personal information may also be transferred to countries not recognised as Adequate Jurisdictions, provided we inform you of the absence of appropriate safeguards to personal data in that country and you give your explicit consent to the proposed transfer. If we need to transfer your personal information to one of these countries, we will inform you in a clear, concise and transparent manner and will only make the transfer when you have given us explicit consent to do so.
Your rights regarding your personal information
We aim to be clear and transparent about your rights concerning the personal information we may hold about you. You have the right to:
• Be informed about the collection of your personal information and how it is used.
• Request a copy of the personal information we may hold about you.
• Request that we amend your personal information to ensure it is accurate.
• Object to the use of your personal information for a specific purpose, for example for sending you marketing emails.
• Request that we delete the personal information we hold about you.
• Request that we restrict or suspend the use of your personal information, for example if you are unsure about its accuracy.
• Request that we transfer your personal information to you or another party in electronic form.
To exercise any of these rights, please contact us by emailing firstname.lastname@example.org.
A cookie is a small piece of information that is placed on the web-browser of your computer or mobile device when you visit certain webpages. They are commonly used to store personal settings and provide you with a better online experience. Most web browsers automatically accept cookies, but you can choose to decline them in your browser settings if you prefer. However, doing so may restrict the use of certain websites or otherwise affect how they operate. You can learn more about cookies at www.allaboutcookies.org.
Pixel tags, also known as web beacons, often work together with cookies and are commonly placed on websites or other online content, but not on your computer. They allow the tracking of certain activities from visitors to webpages, for example to generate records of clicks or enquiries.
• Develop and improve the Website in order to provide you with a better user experience.
• Recognise you as a unique visitor when you return to the Website.
• Provide you with communications that are more relevant to your interests.
• Promote our services to you through channels such as Google, Twitter and Facebook.
Links to other websites
In some cases, this Website may contain links to other websites. Please bear in mind that these websites are outside our control and are not covered by this policy. The owners of these websites may collect and use your personal information in accordance with their own privacy policies, which may differ from ours, and we recommend that you read their privacy policies carefully.
We may modify this policy further from time to time for legal or regulatory reasons, or to improve the operation and user experience of the Website. Such changes will become effective when the revised policy is published and your continued use of our webpages after this date will be deemed as your acceptance of the updated policy. For this reason, we encourage you to review this policy on a regular basis. If we make a material change to this policy, we’ll provide additional notice, for example by sending you an email.
How to contact us
If you have any questions, comments or concerns about this policy, you can contact us by emailing email@example.com or by writing to us at the address below. If you feel we have not dealt with your requests to your satisfaction, you are entitled to make a complaint to the Swedish Authority for Privacy Protection, please visit www.imy.se/ for further details.
139 36 Värmdö